Programmes

These are some of the programmes I run regularly. They can be customised to meet clients' specific training needs.

Written Communication

• Using Email in Today's Workplace
• Professional Business Writing for Administrative Professionals
• Writing in Response to Customer Complaints
  Click here to read Jolynn's article on Writing in Response to Customer Complaints (PDF, 3.2 MB)
• Effective Minutes Writing
• Effective Report Writing
• Technical Writing Skills for Managers and Technical Professionals
• Grammar for Business Writing
• Essential Skills for Secretaries and Administrative Professionals
• Writing Effective Newsletter Articles
• Writing Non-Financial Audit Reports

Verbal Communication

• Speak English with Confidence
• Presentation Skills

Customer Service

• Customer Service – From Good to Great

↑ Return to top