Professional Business Writing

Learn to write in a clear, reader-friendly and relationship-building way, and know how to avoid common style and grammatical errors in business writing.
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Speak English with Confidence

Learn and practice each sound of the English language in the phonetics system. Understand the implications of speech patterns, and improve your own speech patterns to speak confidently.
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Using Email Professionally

Craft email messages that convey your ideas clearly and accurately, and use email features like the subject line, greetings, closings, CC, BCC functions, etc. professionally.
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Use Grammar with Confidence

Gain a thorough understanding of the foundations of grammar. Build on these to know how each part of speech should be used correctly, and how to avoid mistakes with them.
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Writing Effective Minutes

Understand what a typical minute format is like, and know how each section of the minutes should be written. Learn the correct use of language and grammar for writing minutes.
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Writing in Response to Complaints

Learn to write in a way that shows empathy, and use words and phrases skillfully to build and maintain customer relations.
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Communicating Confidently at the Workplace

Great communication skills build great careers. This workshop gives you an opportunity to evaluate and sharpen your skills in listening, questioning, negotiating,
and managing conflict.
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Creating Teamwork at the Workplace

Challenges and opportunities at work need us to interact with others. Workplaces have evolved into playgrounds where expertise alone is not enough to win, and teamwork is equally important. 
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Negotiating for Results at the Workplace

Today’s workplace, with scarce resources and conflicting demands, requires you to negotiate for what you want, and at the same time respect what the others need.
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Essential Office Administrative Skills

Learn to streamline office procedures, strength working
relationship, and support the boos and other colleagues.
And you must maintain the right attitude and poise while
facing challenges.
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Handling Difficult Customers on the Phone

Customers expect high quality in our products and our customer service. Learn to manage difficult customers on the phone so as to maintain good customer relations.
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Managing Emotions in Customer Service

Customer care is a delicate issue, and it is also an issue many customer care personnel must deal with under extremely trying circumstances and tight time frames.
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Technical Writing Skills

Learn to plan, draft, and edit technical documents to make them clear, logical and complete. Understand the writing style required for technical writing to ensure accuracy and objectivity.
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Interviewing and Selecting Job Applicants

This workshop shows you how to prepare for a selection interview, and how to conduct it effectively. You will learn techniques to elicit and evaluate information during and after the interview.
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Logical and Creative Problem Solving

Learn to harness your left (logical) brain and right (creative) brain powers to uncover the root cause of a problem, and use creative thinking to come up with cost-effective solutions.
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