Training Calendar 2012


These are our upcoming public workshops:

ProgrammeFebruaryMarchApril

May

June

July

August

Writing and Speaking Skills

Professional Business Writing   icon-sdf-3

  11 & 12 5 & 6

Speak English with Confidence

  21 & 22
Confirmed!		  17 & 18 12 & 13 21 & 22

Using Email Professionally   icon-sdf-3

  6  23 10
Use Grammar with Confidence

14 & 15 Confirmed!

 15 & 16 14 & 15

Writing Effective Minutes  ENHANCED   icon-sdf-3

 22 & 23 24 & 25 17 & 18
Writing in Response to Complaints   icon-sdf-3

17  Confirmed!

 20 19  17
Interpersonal Communication Skills

Communicating Confidently at the Workplace   icon-sdf-3

  21 Confirmed!  9  15

Creating Teamwork at the Workplace 

  24  11 17

Negotiating for Results at the Workplace   icon-sdf-3

  22  10  18

Office and Administrative Skills

Essential Office Administrative Skills      icon-sdf-3

 13 & 14 24 & 25
Customer Service
Handling Difficult Customers on the Phone   icon-sdf-3 15 11 20
Managing Emotions in Customer Service  24  24