To be more precise, do you feel that email messages written by your team members can be clearer? Should the messages be written in a more energetic style? Are there usually grammatical errors?

Are reports clearly written so that you can use them to make decisions or take specific actions? Are they clear and accurate enough to serve as effective documentation?

What about spoken communication? Do you think that your team members should speak more clearly, politely, professionally, or eloquently? Do they speak too fast, use the wrong intonations patterns, or stress their words or sentences unnaturally?

Are they confident in their presentation skills? Do they interact with customers in a friendly, respectful and professional manner?

Since 2002, we have been helping organisations and individuals improve their communication skills, so that they can be more effective and professional.

We conduct both public workshops and in-company training both in Singapore and in the region.

Our clients invest in business communications skills because they understand how this contributes to the achievement of their business objectives.

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I would just like to say how much I enjoyed your course last week. Understanding how to use the phonetic alphabet is a skill that will be very useful in my research. I found the course materials stimulating and the exercises were not easy, even for a native speaker. It was good to test my knowledge and it highlighted areas of communication that I may have taken for granted. I also enjoyed the enthusiasm of the other class participants.

Ms Charmayne Highfield-Goodwin,
BBus MCom GradCertUnivTeach&Learn FCPA,
PhD Student (Charles Sturt University)